Q: Do you really make all of your own products?
A: Yes, We are a true lifestyle small business and manufacturer. We are proud that everything we offer for sale is made under our roof.
Q: Where are you located?
A: We are located on the Gulf Coast of FL, approximately 40 miles north of Tampa.
Q: Do you have a store for people to come in and browse?
A: In an effort to keep our costs down and be able to deliver superior products at a reasonable price, we have decided not to open a storefront. We travel to many events around the country, the online store on our site is up and running and we are currently working on both adding out products to multiple additional online platforms and strategic brick and mortar sales partners. We hope this will give everyone an avenue to reach us.
Q: Do you offer wholesale, and how can I/We become a reseller of your products?
A: Yes, we do offer an attractive distributor package. Please contact us to discuss what you are looking for and what your business model is. We are open to working with a variety of retail outlets, but keep in mind that the only thing we will not offer is consignment.
Q: Do you stand behind your products? What is your warranty?
A: Yes, we take great pride in everything we make. Almost all items are not returnable due to buyers remorse for hygiene reasons. We cannot resell them. However, should something fail during normal use, we will repair or replace at our discretion. (we know what abuse looks like and we do not warranty stupidity).
Q: Do you have anything Vegan?
A: You asked, and we listened. While the majority of things in stock are real natural leather, we do have a small amount of vegan leather on hand for our friends who cannot or choose not to use real leather.
Q: I see some things on your site that I like, but it's not quite what I am looking for. Can you customize?
A: Absolutely! We thrive on making your dream toy, accessory or piece of furniture a reality. Please call, text, email, smoke signal, carrier pigeon, DM on Social Media, or find us at an event. We would love to make something perfect for you.
Q: Where can we find you online?
A: www.springhill-woodworks.com Facebook: Wooden Woody Instagram: @springhillwoodworks X: @hill_works Fetlife: Tampawood
Q: What events will you be at?
A: Please follow our social media. We try to keep current and interact, so you can keep up with where we are. We will be adding a calendar to the site very soon.
Q: Can you sponsor me / my event / my space, etc?
A: Please understand that we are a very small business and our resources have limits. We can and do endorse people within our local community, but unfortunately we cannot sponsor everyone who asks. There should be a reasonable understanding that if we endorse someone, we expect them to help support our growth initiatives by word of mouth, social media blasts and other public statements. If we do not sponsor someone at the moment, we equally expect the individual to take it with grace and understand that it is most likely not personal.
Q: Can you vend and or demo at our event?
A: Please contact us privately to discuss your needs. We can accommodate most requests with enough advanced notice.
Q: I have seen some of your merchandise offered up at a discount. What's wrong with it or why is it discounted?
A: There are 2 components to this. 1) We have revised a design on something and we simply want to offer the remaining stock of an older design at a discounted price, making our gear more accessible to more folks. 2) We have decided, as is the case with our "manager special collars," to do something fun and very raunchy at a discounted rate, making them more accessible to all and enjoying the reaction when people read them. There is nothing wrong with anything that we put on special. It is the same caliber product as our regular inventory; we are simply giving something back.
Q: Where do you buy your leather from?
A: We get this question a lot; quite frankly way more than I expect to. Please don't ask this question. Not only is it rude, but it tells me that you do not value us as professional artisans and that you intend to go around me and buy raw materials to do it yourself or worse, start a business in competition with me. My politely rude answer to your rude question is: I have it specially flown in and delivered once a week from the seventh planet of the solar system!
Q: Can I have the plans for your bench, cross, etc?
A: Are you seriously asking me this question? I am very sorry (not), but my time and engineering knowledge are not free. My designs have taken years to create and refine. If I give you the drawings, what is stopping you from competing against my with my own intellectual property. If you really want to know how it's made, feel free to buy something and reverse engineer it yourself.
Q: Are you going to tell me what your Pastie Glue is?
A: Again, please respect our intellectual Property and don't ask rude questions. The only thing I will tell you is that is does contain Latex. We understand that some folks have allergies. For those in the back that think they are entitled, It is a proprietary mixture of unicorn tears and sasquatch jizz.
I understand that many of the answers to these questions are very direct and may be off putting. There are some sources, processes, formulas, and designs that took us years to develop, and I make no apologies for being proud and protective over them. Please don't misunderstand our tone. We are actually very friendly and will answer most questions within reason.
Be Well and Stay Kinky my Friends!!!!
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